July 2026
- 📣 Mentor Cards — Viewing Who Created a Card and When
- 📣 Release: Structured Coaching Feedback in AutoQA
- 📣 Release: New Tickets Funnel Metrics — Call Duration, Public Replies, Chat Messages & Reply Time
- 📣 Release: Misalignment Analysis Now Suggests AutoQA Metadata Changes
- 📣 Release: Evidence Ratings Behind AI Insights
- 📣 Release: Mask Customer Names in Ticket Content
January 2026
November 2025
October 2025
August 2025
- 📣 Release: Impersonation Events Tracking
- 📣 Release: Settings & Tables – Consistent Top-Aligned Content
- 📣 Release: Large Team Support – Screens Loading Fix
- 📣 Release: Settings – Smarter Team Management
- 📣 Release: Adherence Heatmap – Group by Month & Table Sorting Improvements
- 📣 Release: Challenges – CSV Export
July 2025
- 📣 Release: Missions – Fixed Duplicate Creation on Double-Click
- 📣 Release: QA Settings – Synced Scorecard Selection Across Tabs
- 📣 Release: Assignment Sessions Management Page
- 📣 Release: IQS Ratings – New Permission for Challenging Other Agents’ Ratings
- 📣 Release: AutoQA & Autopilot Enhancements – Editing, Multilingual Notes & Sentiment Analysis
- 📣 Release: QA Insights Dashboard Enhancements – Totals, Grouping & Visualization