Product updates

March 2023

• 📣 Release: QA Insights - Root Cause Dashboard

December 2022

• 📣 Update: New QA scorecard concept

November 2022

• 📣 Update: More Productivity Metrics inside the Scorecard

October 2022

• 📣 Update: More insights for the "Talk" channel
• 📣 Release: Missions inside the ZD Environment
• 📣 Release: AI Missions

September 2022

• 📣 Update: QA result Export with the extra Brand field
• 📣 Release: QA rating inside ZD environment
• 📣 Release: Incidents Behind Missions

August 2022

• 📣 Release: Customizable Scorecard view

July 2022

• 📣 Update: More Metrics inside the Mission Center
• 📣 Release: Permission to QA rate tickets
• 📣 Release: Onboarding flow

June 2022

• 📣 Release: Channel-Based Missions

May 2022

• 📣 Update: QA rating