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Kaizo
Product updates
Product updates
September 2023
📣 Update: 6 small but empowering changes
August 2023
📣 Samurai Release: Phone Call Transcription
July 2023
📣 Release: Arena, gamification and a new navigation!
June 2023
📣 Samurai Release: AI Summary
📣 Samurai Update: Highlighted negative sentiment and empathy in messages
📣 Update: Updated style and Performance Metrics right inside the ticket window
May 2023
📣 Release: Ticket filtering for QA rating
April 2023
📣 Update: Zendesk Hours Metric
March 2023
📣 Release: QA Insights - Root Cause Dashboard
December 2022
📣 Update: New QA scorecard concept
November 2022
📣 Update: More Productivity Metrics inside the Scorecard
October 2022
📣 Update: More insights for the "Talk" channel
📣 Release: Missions inside the ZD Environment
📣 Release: AI Missions
September 2022
📣 Update: QA result Export with the extra Brand field
📣 Release: QA rating inside ZD environment
📣 Release: Incidents Behind Missions
August 2022
📣 Release: Customizable Scorecard view
July 2022
📣 Update: More Metrics inside the Mission Center
📣 Release: Permission to QA rate tickets
📣 Release: Onboarding flow
June 2022
📣 Release: Channel-Based Missions
May 2022
📣 Update: QA rating