📣 Release: Translation to English button

We’re excited to announce a new feature that makes communication even easier!

With our latest update, you can now easily translate emails, chats, or phone calls to English with just one click. This is perfect for when you're reviewing conversations in different languages and want to quickly understand the content.

How to Use the Translation to English Button 📝

1. Navigate to the QA House
   Go to the QA House section of your platform.

2. Select "Rate"
   Under Rate, choose a new rating for the agent.

3. Locate the Translation Button
   You'll see a small translate icon next to the Summarize button.

4. Click to Translate
   Simply click the translate icon, and the conversation will be instantly translated to English.

5. Click Again to Revert
   If you'd like to return the conversation to its original language, just click the translate icon once more.

This new feature helps streamline the review process and ensures you can easily understand conversations, no matter what language they were originally in.

We hope this feature improves your experience and makes it even easier to work with global teams and customers. Let us know if you have any questions or need assistance! 🚀