🎯 Mentor Cards — Viewing Who Created a Card and When – Kaizo

Mentor Cards Coaching New Feature

Last updated: July 2026 · Applies to: All plans

You can now see who created a Mentor Card and when it was created — directly on the card itself. This makes it easy to track which manager or QA expert authored a piece of coaching feedback and when it was shared with the agent.

💡 Good to know: The Created by and Created at fields are visible to everyone who can view the Mentor Card — including the assigned agent, the mentor, and any team leads or admins with access.

✨ What's new

Every Mentor Card now displays two new pieces of information:

Field	What it shows	Example
Created by	The name of the person who created the Mentor Card	Maaz Ahmed
Created at	The date and time the card was created	Jul 14, 2026 at 10:59 AM

📍 Where to find it

The Created by and Created at information is visible in the following places:

On the Mentor Card detail view

Navigate to Coaching → Mentor Cards
Click on any Mentor Card to open it
The Created by name and Created at timestamp are displayed at the top of the card

On the agent's Mentor Cards list

Navigate to Coaching → Mentor Cards
Select an agent from the list or filter by team
Each card in the list now shows the Created by field, so you can quickly see which mentor authored each piece of feedback

👥 Who can see it

The Created by and Created at fields follow the same visibility rules as the Mentor Card itself:

Role	Can see Created by / Created at?
Account Owner / Admin	✅ Yes — on all Mentor Cards
QA Expert / Mentor	✅ Yes — on cards they created or have access to
Team Lead	✅ Yes — on cards for agents in their team
Agent	✅ Yes — on their own Mentor Cards

✅ Tip: This is especially helpful when multiple QA experts or team leads are creating Mentor Cards for the same agent. You can now instantly tell who gave which feedback — no more guessing!

💡 When is this useful?

Here are a few scenarios where the Created by and Created at fields come in handy:

Scenario	How it helps
Multiple coaches, one agent	Instantly see which coach authored each card — great for accountability and follow-up
Tracking coaching cadence	The timestamp shows how frequently an agent is receiving coaching — are they getting weekly feedback or monthly?
QBRs and reporting	When reviewing coaching activity in business reviews, you can confirm which managers were actively coaching during the period
Agent context	Agents can see who wrote their feedback and when, making it easier to follow up or ask clarifying questions

❓ Frequently asked questions

Q: Can I filter or sort Mentor Cards by who created them?

A: Not yet — the Created by field is currently display-only. Filtering and sorting by creator may be added in a future update.

Q: Does this apply to Mentor Cards created before this update?

A: Yes! The Created by and Created at information was always stored — it's now simply visible on the card. All existing Mentor Cards will show this information.

Q: What if the person who created the card has been deactivated?

A: The card will still show their name as the creator. Deactivated users appear with their last known display name.

Q: Is the Created at timestamp in my local timezone?

A: Yes — the timestamp is displayed in your browser's local timezone, just like other dates and times throughout Kaizo.

Happy Kaizo-ing! 🚀

🤔 Still have questions?

We're here to help! Reach out to us anytime.

support@kaizo.com