📣 Update: 6 small but empowering changes

Before we jump into it, we’d really appreciate it if you leave a review for us on ZD Marketplace and tell people what features you believe managers will enjoy using the most!

And now on to the updates! 💪

 We're thrilled to unveil a series of dynamic updates that are set to support the way you manage and analyze performance:

1. Ensure that each team receives the appropriate QA Scorecard:
   Develop the QA Scorecard and allocate it to the designated team - their assessment will be based solely on this one! This approach allows both new team members and experienced agents to be evaluated across various proficiency levels.
   
   
   Do you want to start with creating your new QA scorecard?
   
   

2. Team Leads, Power Up!: Team Leads, this one's for you. Gain exclusive access to only the relevant team's QA results in the QA House (the team where you are assigned as a Team Lead) and turbocharge your leadership.
   🚨 Admins, make sure to assign yourself and the QA team as the Team Leader in Settings -> Manage Teams for all the teams you want to overview, and you're off to the races. 
   Create your team inside Kaizo!

3. Unite Channels, Conquer Insights: The Handled Tickets metric from Agent Scorecard just got a makeover! Channels are now united for a high-octane overview. Quicker understanding of the distribution of supported channels by the agents looking at the grouped metrics of Chat, Email, and Phone. Conquer multichannel challenges and elevate your support game!
   
   Ever seen the Agent Scorecard?! It's time to explore! 
   
   

4. Multi-Team Mastery in QA Insights: Hold onto your hats – QA Insights just got a turbo boost. Now you can turbocharge your IQS game by selecting and grouping multiple teams. Zoom out to the result of the agents from multiple teams to spot trends and seize massive opportunities.
   
   It's never too late to start the QA rating with Kaizo! Get the best insights on the Quality results of your agents, teams, and company using QA Insights dashboards! 
   
   

5. Full-screen ticket view: Don't miss any details with this full-screen ticket view! Do you want a few tips? 🤩
   -Press "ESC" to quickly come back to the QA Rating tab!
   -Click "➡️" and "⬅️" on your keyboard to move in the ticket queue!
   Do you want to check out all of the conversations supported via the 💬 channel? Use the Ticket funnel setup for the QA rating or drill into the tickets through the Agent Scorecard!
   
   
6. Sorting of the messages within the ticket view: New-to-old or old-to-new - what order will you choose? 🤔