July 2026
- 📣 Mentor Cards — Viewing Who Created a Card and When
- 📣 Release: Structured Coaching Feedback in AutoQA
- 📣 Release: New Tickets Funnel Metrics — Call Duration, Public Replies, Chat Messages & Reply Time
- 📣 Release: Misalignment Analysis Now Suggests AutoQA Metadata Changes
- 📣 Release: Evidence Ratings Behind AI Insights
- 📣 Release: Mask Customer Names in Ticket Content
- 📣 Release: Unassigned Team in QA Export
- 📣 Release: New Tickets Funnel Metrics — Call Duration, Public Replies, Chat Messages & Reply Time