📣 Release: Conversational Tickets Metric

We’re excited to introduce the Conversational Tickets metric, which is now part of the existing Handled Tickets metric group. This new metric measures all interactions between an agent and a client, providing a comprehensive view of the entire conversation flow. 🚀

🔍 How to Add the Conversational Tickets Metric

1. Go to the Scorecards House

2. Click on “Add Metric”

3. Choose Conversational Tickets, from the list of available metrics.

👀 What You’ll See

The Conversational Tickets metric will now allow you to track all interactions between agents and clients within your scorecards. This gives you a more complete understanding of agent performance and customer engagement, helping you assess the quality of each conversation.

If you have any questions or need assistance with setting up this new metric, don’t hesitate to reach out to us. We’re here to help! ✨🤝