We're thrilled to share some fantastic updates with you!
Consistency in QA evaluations is key to delivering top-notch customer support. Enter the Calibration feature—a powerful tool 🛠️ that aligns your QA team by standardizing evaluations and uncovering discrepancies 🔍.
With Calibration, your team can ensure a unified understanding 🤝 and consistent ticket assessments. Ready to elevate your QA process?🚀✨
🧐 Purpose of the Calibration Feature
The QA Calibration feature boosts consistency and reliability in evaluations by bringing your team together for calibration sessions 🤝.
💪 Setting Up a Calibration Session
The Calibration feature lets you create sessions where multiple QA experts evaluate the same set of cases for comparison and alignment. Here’s how QA Hosts can set up a session:
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Navigate to the "Calibrate" Tab
Open the QA House and go to the Calibrate tab. Click the Create Session button to get started!
2. Configure the Session
- Choose a Due Date 📆
- Select a QA Scorecard 📝
- Add QA Experts 👥
- Assign Tickets 🔍
3. 🧗🏽♂️ Conducting a Calibration Session
- Submitting Evaluations
- Reviewing Results
4.🤝 Discussing and Aligning on Evaluations
- Analyzing Discrepancies
- Making Adjustments
5.🏁 Completing the Calibration Session
- Finalizing the session
- Post-Session Review
More about how to start a Calibration and more information can be found here.
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