Platform

Performance Coaching with Kaizo

• Inbox - Proactively monitor performance
• Alerts : Real-time notifications on Team Performance
• Would you like to work smart and improve performance?

Getting Started

• Initial setup for the Scorecard
• How to install Kaizo
• Getting Started with Kaizo (Account owners)
• Getting Started with Kaizo (Agents)
• Activate your Agents
• Best practices Team Scorecard

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Kaizo Village

• What's available in the Scorecard?
• Get started with Missions
• Get started with the Team House
• Kaizo gamification
• Arena

Dojo Features

• How to Set your Personal Goals (Agents)
• RR Challenge Feature (Dojo)
• NRR Challenge Feature (Dojo)
• Ninja Leveling Process

Scorecard Features

• Agent scorecard overview
• How to correct a Negative Response Rate (NRR)
• Activity Settings
• Ticket settings
• Channels Settings
• Incident Drill-ins

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