Dojo Features
Scorecard Features
- Introduction into the Scorecard
- Team Scorecard overview
- Agent Scorecard overview
- How to correct a Negative Response Rate (NRR)
- Incident Drill-ins
- Heatmap
QA house
Mission Center
- Introduction into Mission Center
- Mission Set-up
- Channel-Based Missions
- AI Mission setup
- Mission view for agents
- Mission Status