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  1. Kaizo
  2. Platform

Platform

Scorecard Features

  • Introduction into the Scorecard
  • Team Scorecard overview
  • Agent Scorecard overview
  • How to correct a Negative Response Rate (NRR)
  • Incident Drill-ins
  • Heatmap

QA house

  • Introduction into the QA House
  • Internal Quality Score overview
  • Agent's quality results
  • Not rated agents
  • Root Cause
  • QA rating tab
See all 7 articles

Missions

  • Introduction into Missions
  • Mission Set-up
  • Channel-Based Missions
  • AI Mission setup
  • Mission view for agents
  • Mission Status
See all 8 articles

Team house

  • Get started with the Team House
  • Coaching Card creation
  • 1:1 Meeting set up

KQA tab inside ZD

  • QA rating through the KQA
  • Missions inside the KQA

Dojo Features

  • Introduction into Dõjõ
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