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  1. Kaizo
  2. Platform

Platform

With Zendesk

Scorecard Features

  • Introduction into the Scorecard
  • Company Scorecard overview
  • Team Scorecard overview
  • Agent Scorecard overview
  • How to correct a Negative Response Rate (NRR)
  • Incident Drill-ins
See all 7 articles

Platform Basics

  • How can Kaizo help improve the performance of my team?
  • Roles and their meaning
  • Examples of how Kaizo tools can be used

QA house

  • Introduction into the QA House
  • Insights Dashboard
  • QA Rating tab
  • Calibration
  • Challenges
  • QA Export tab

Missions

  • Introduction into Missions
  • Mission Set-up
  • Channel-Based Missions
  • AI Mission setup
  • Mission view for agents
  • Mission Status
See all 8 articles

Team house

  • Get started with the Team House
  • Coaching Card creation
  • 1:1 Meeting set up

KQA tab inside ZD

  • Performance Metrics in KQA
  • AI Summary in KQA
  • QA rating through the KQA
  • Missions inside the KQA

Arena

  • Introduction into Arena

Dojo Features

  • Introduction into Dõjõ

Integrations

  • Integration of Amazon Connect
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