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  1. Kaizo
  2. Platform

Platform

Getting Started

  • Initial setup for the Scorecard
  • How to install Kaizo
  • Getting Started with Kaizo (Account owners)
  • Getting Started with Kaizo (Agents)
  • Activate your Agents
  • Best practices Team Scorecard
See all 10 articles

Kaizo Village

  • What's available in the Scorecard?
  • Kaizo gamification
  • Arena

Dojo Features

  • How to Set your Personal Goals (Agents)
  • NRR Challenge Feature (Dojo)
  • Ninja Leveling Process

Scorecard Features

  • Agent scorecard overview
  • How to correct a Negative Response Rate (NRR)
  • Activity Settings
  • Ticket settings
  • Channels Settings
  • Incident Drill-ins
See all 7 articles
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