Performance Coaching with Kaizo
Getting Started
- Initial setup for the Scorecard
- How to install Kaizo
- Activate your Agents
- Best practices Team Scorecard
- Getting started with the Team Scorecard
- Assessment Week
Kaizo Village
Dojo Features
Scorecard Features
- Agent scorecard overview
- How to correct a Negative Response Rate (NRR)
- Activity Settings
- Ticket settings
- Channels Settings
- Incident Drill-ins