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  1. Kaizo
  2. Platform

Platform

Dojo Features

  • Introduction into Dõjõ

Scorecard Features

  • Introduction into the Scorecard
  • Team Scorecard overview
  • Agent Scorecard overview
  • How to correct a Negative Response Rate (NRR)
  • Incident Drill-ins
  • Heatmap
See all 7 articles

QA house

  • Introduction into the QA house

Mission Center

  • Introduction into Mission Center
  • Mission Set-up
  • Channel-Based Missions
  • AI Mission setup
  • Mission view for agents
  • Mission Status
See all 8 articles

Team house

  • Get started with the Team House
  • Coaching Card creation
  • 1:1 Meeting set up

KQA tab inside ZD

  • QA rating through the KQA
  • Missions inside the KQA
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