Platform

Dojo Features

• Introduction into Dõjõ

Scorecard Features

• Introduction into the Scorecard
• Team Scorecard overview
• Agent Scorecard overview
• How to correct a Negative Response Rate (NRR)
• Incident Drill-ins
• Heatmap

QA house

• Introduction into the QA house

Mission Center

• Introduction into Mission Center
• Mission Set-up
• Channel-Based Missions
• Mission view for agents
• Mission Status
• Incidents behind Missions

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Team house

• Get started with the Team House
• Coaching Card creation
• 1:1 Meeting set up

KQA tab inside ZD

• QA rating through the KQA