Getting Started
- Initial setup for the Scorecard
- How to install Kaizo
- Getting Started with Kaizo (Account owners)
- Getting Started with Kaizo (Agents)
- Activate your Agents
- Getting started with the Team Scorecard
Kaizo Village
Dojo Features
Scorecard Features
- Agent scorecard overview
- How to correct a Negative Response Rate (NRR)
- Activity Settings
- Ticket settings
- Channels Settings
- Incident Drill-ins