AI Summary in KQA

With just a few clicks in Zendesk's Kaizo Quick Access tab, you can instantly summon an AI-generated summary for any ticket! No need to toggle between ZD and the QA House!

👞 Steps to access the AI Summary feature in Zendesk

1. Open KQA (Kaizo Quick Access) and select the " Rate IQS " tab.

Note: If you have several ticket tabs open in ZD, when you click the drop-down menu, we will show you all of these ticket numbers to choose from. When clicked, the chosen ticket will open up inside ZD. If you input the ticket manually, we will open it right away in Zendesk as well

2. After selecting and opening a ticket, you will notice a small "Summarize" button on the top bar. Click on it to have the ticket summary.

⭐️ Advantages of using the AI Summary of the ticket in KQA:

Instant Insights: Obtain quick and comprehensive summaries of tickets, enabling you to grasp the essence of each case swiftly.

Enhanced Efficiency: With the ability to access AI-generated summaries within KQA, you can streamline your workflow, saving valuable time and effort.

Deeper Focus: By eliminating the need to switch between different platforms, you can maintain uninterrupted focus on assessing tickets and addressing issues promptly.

Increased Accuracy: AI-powered summaries provide reliable and consistent information, reducing the likelihood of overlooking important details or making errors in evaluation.

Empowered Decision-Making: Armed with concise summaries, you can make informed decisions more confidently and effectively, ensuring high-quality outcomes in your quality assurance processes.