Integration of Amazon Connect

You can seamlessly integrate Kaizo with Amazon Connect to enhance your workflow efficiency and performance metrics tracking.

🔗 How to connect Kaizo with Amazon Connect?

 Kaizo Settings -> Platform and integrations -> My integrations -> Amazon Connect

❌ Agents do not have access to these settings only Account owners, Admins, Team Leads and QA Experts have access to Platform and Integration Settings.

1.Navigate to Platform and Integrations

Within the settings menu, locate the "Platform and Integrations" section. Click on this option to access the integrations dashboard, where you can manage all your connected third-party tools.

2. Select "My Integrations"

you're in the Platform and Integrations section, you'll find a tab labeled "My Integrations."

Here, you will see a list of available third-party tools that can be integrated with Kaizo,  select Amazon Connect.

3. Integration Settings

After selecting Amazon Connect you will be prompted to fill out the "Integration Settings".

💡 This step involves providing necessary information such as S3 bucket name and Region. We highly recommend involving your Zendesk Admin or technical team for assistance with the settings.

🌟 By integrating Amazon Connect with Kaizo, the tickets supported through that tool will be correctly separated for the performance metrics (Phone Inbound, Outbound, Voicemail), and you will also be able to transcribe the phone calls!