Get started with the Team House

Accelerate your team performance by providing real-time feedback when it matters most!

🏠 The Team House provides a dedicated space for you and your agents to identify successes and areas for improvement.

What you get out of the Team House :

Create a consistent, continuous feedback and coaching process with minimum effort through coaching cards
The ability to track and monitor action items created directly from the Agent Scorecard, allowing you to deliver just-in-time performance feedback.
Use coaching cards to prepare for upcoming 1:1’s, keep track of what was discussed, and review action plans in a view that’s always available to you and your agent.
Ensure no opportunity for improvement or recognition is ever missed by providing tips, support and actionable advice to your agents at any given time.
Keep things organized by having a consolidated view of all your performance discussions with your agents

NB : To use this feature, you will need to have the following :
1) Teams in Kaizo - please refer to this article to help setup teams in Kaizo : Separate agents into teams

2) Team Lead Role - Please refer to this article to assign the Team Lead role in Kaizo : Assign roles to your team

What’s next?

Next steps:

Now that you're equipped to seize coachable moments, enhance your feedback loop with the Team House. Say goodbye to manual sheets and empower your agents to excel!

Ready to elevate your coaching? Consider assigning personal weekly challenges to your agents and transform goals into missions- read more about it here.