Introduction into the Scorecard

Welcome to our Analytics and Reporting house — Scorecards! This is the best way to overview performance on both levels: Individual and Team. Let's get started! 

Where is this house located?

It's not that hard to spot this building — welcome to Scorecards!

What will I see in this house?

The Scorecard house stores key information for the period of time that you choose::

• Agent and team metric achievements
• Real-time progress trends
• Percentage changes
• Heat map of results over time

Your access depends on your Kaizo role:

• Agents will only see Individual Results - Agents' View. More on what metrics and information on this view can be found in this link. 

  Team Leads/Admins access both Individual Agent views, for any agent of your choice (if they are part of your team), and a breakdown of the results for the whole Team! More on how to access Team View can be found by following this link. 

What is the benefit of the Scorecard house?

The Scorecard house gives you a lot of power over the results of your agents/team. By checking real-time metrics and results of your team, you have the opportunity to:

• Identify agent weaknesses 🕵️
• Analyze metrics trends 📊
• React swiftly with Coaching Cards directly from the metrics in front of you 🚨
• Generate reports on your team performance 📈
• Provide coaching feedback based on Kaizo metrics 🗣️

Now you can easily dive into researching the Scorecard house and collecting all the information on your team's achievements! 

If you have any questions on how Scorecard Metrics are counted, please visit this link.