How AI can support you during the QA rating?

What are the AI features available in the QA Rating Tab:

🤩 Overview of Performance Metrics, Customer Sentiment, and Agent's Empathy Score

📜 AI Summary 

📞 Phone Call Transcriptions

👀 How can AI help me with my QA Rating?

Assessing quality can be a very hands-on and time-consuming task. It means carefully looking at many conversations between agents and customers and going into specifics.

Our AI features can help with your QA rating process by providing quick overviews of ticket metrics, summarizing lengthy conversations for efficient evaluation, and transcribing phone calls rapidly for thorough documentation and assessment.

💡 To enjoy the AI-driven features inside Kaizo it is essential to first, enable those inside Settings