Azra Tosun
- Total activity 72
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Activity overview
Latest activity by Azra Tosun-
Azra Tosun created an article,
Performance Metrics in KQA
Solely depending on ticket summaries might not always offer a comprehensive view of agent performance. With Performance Metrics in KQA, you can effortlessly assess agent productivity and effectiven...
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Azra Tosun created an article,
AI Summary in KQA
With just a few clicks in Zendesk's Kaizo Quick Access tab, you can instantly summon an AI-generated summary for any ticket! No need to toggle between ZD and the QA House! 👞 Steps to access the A...
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Azra Tosun created an article,
📣 Release: AI Summary and Performance Metrics inside Zendesk
🦾 AI Summary in KQA In the fast-paced world of Quality Assurance, every second counts. QA raters and Team Leads juggle the critical task of assessing tickets efficiently, yet the sheer volume can ...
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Azra Tosun created an article,
📣 Update: Enhancements in Missions
🔍 Visibility to Mission Progress and Incidents Previously, you could only view the progress and incidents of your Agent's activated Missions. With our latest update, you can now access mission prog...
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Azra Tosun created an article,
QA Expert Checklist
This checklist is designed to facilitate a seamless onboarding process for QA Experts onto Kaizo! Before proceeding with the checklist, we highly recommend familiarizing yourself with the compr...
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Azra Tosun created an article,
Team Lead Checklist
This checklist is designed to facilitate a seamless onboarding process for Team Leads onto Kaizo! Before proceeding with the checklist, we highly recommend familiarizing yourself with the compr...
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Azra Tosun created an article,
Account Owner Checklist
This checklist is designed to facilitate a seamless onboarding process for Account Owners onto Kaizo! Before proceeding with the checklist, we highly recommend familiarizing yourself with the c...
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Azra Tosun created an article,
Installing Kaizo
Zendesk Marketplace is where you can: ⬇️ Install Kaizo- To manage Apps and installations you need to be a Zendesk Admin within your Zendesk account. 🚨 If you are seeing the "User does not have enou...
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Azra Tosun created an article,
📣 Samurai Update: Improved QA feedback
✍️ Personalized and Concise Notes We're happy to introduce the new and improved Auto QA Notes- Now, Auto QA notes are personalized and much shorter, mirroring the concise and personalized communica...
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Azra Tosun created an article,
Auto QA Setup and Rating
With Auto QA you can: 🕒 Save time by eliminating manual checking processes. 🚀 Streamline your QA process for efficiency. 🎯 Achieve consistency and accuracy in quality assessment. Auto QA Setup Watc...