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This checklist is designed to facilitate a seamless onboarding process for QA Experts onto Kaizo! Before proceeding with the checklist, we highly recommend familiarizing yourself with the comprehensive resources available in our help center 👇 These resources include essential information as well as in-depth, in-app walkthroughs tailored to guide QA Experts through the platform effectively. |
1. 🌟 Customize your QA Scorecard
☐ Either edit the existing Kaizo scorecard or add a new scorecard as needed.
☐ Define whether your scorecards deduct points from an agent's rating or accumulate points.
☐ Establish relevant category limits and assign points to each criterion.
2. 🤝 Choose tickets to evaluate
☐ Specify the type of tickets that require the attention of QA experts.
☐ Set the number of QA evaluations expected per agent per week.
3. ⚙️ Set your QA team settings
☐Assign specific QA scorecards to teams.
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