QA Teams Settings

QA Teams Settings is where you can:

🎯 Define IQS targets to evaluate support quality.

🤝 Assign specific QA scorecards to teams.

👀 Why is it important to set QA Team Settings?

It allows you to establish clear goals and objectives for your QA team. By setting IQS targets, you provide a benchmark for performance and give your team something to strive for.

💡 Set it up and go check how your agents are performing based on the defined target! To learn more about where this dashboard can be found, follow this link!