QA Rating KQA

Kaizo Quick Access Tab is the place where you can: 

🔍 Quickly identify tickets eligible for QA rating directly within Zendesk

🔄 Streamline the QA rating process by eliminating the need to switch between platforms

⏱️ Save time by avoiding the need to return to the Zendesk queue after rating

👀 How can QA Rating via KQA benefit me?

Normally, it takes a few steps to QA rate the ticket you pick. QA rating through the Kaizo Quick Access saves you time, increases your efficiency, and enables seamless rating and note-taking, ultimately enhancing your productivity as a QA Expert.

👀 How does this look from the agents' side?

💡To learn more about KQA inside Zendesk, please visit this link.