Onboarding to Kaizo

Account Owner Onboarding to Kaizo

• Account Owner Checklist
• Installing Kaizo
• Restricting the visibility of Kaizo
• Customize the Ticket view
• AI Enablement

Agent Onboarding to Kaizo

• Scorecard House and Metrics
• Team House
• Dojo House
• QA House

QA Expert Onboarding to Kaizo

• QA Expert Checklist
• QA Scorecard Setup
• Choose the tickets to evaluate
• QA Teams Settings
• Preparation for QA Rating
• QA Rating Flow

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Team Lead Onboarding to Kaizo

• Team Lead Checklist
• Team & Agent Scorecards
• Coaching Cards inside Kaizo
• Missons in Kaizo
• Missions-KQA