Post QA feedback and analysis

What to do post-QA rating?

📊 Review the Insights and the Agent's QA Results

📝 Communicate with the Agent about Opportunity Points

🎯 Set Goals and Tasks for the Agent

👀 Why is it important to deeply analyze agents' QA results?

By analyzing QA results thoroughly, you can pinpoint specific areas where agents may be falling short in their performance. This allows you to focus coaching efforts on the most impactful areas.

Utilizing tools like the QA Insights tab allows for a deeper dive into performance trends and root cause analysis.

By understanding the underlying reasons behind certain performance issues, you can implement more targeted interventions to address them effectively, rather than just treating symptoms.

💡To learn more about what happens post-QA Rating, please visit this link.