QA Scorecard Setup

Why invest time in creating your own QA Scorecard?:

🎯 A customized QA Scorecard will focus on your company's individual needs and areas of focus.
🗺️ The scorecard will be a "map" for the QA team to spot trends immediately.
✅ Evaluating and comparing the results to the expected ones will give you a significant advantage when working with agents individually or in groups.

👀 In what ways I can customize my QA Scorecards?

You have several options for customizing your QA Scorecards. You can edit the existing Kaizo scorecard or add new ones as needed. Additionally, you can define whether your scorecards deduct points from an agent's rating or accumulate points. When setting up your scorecard, you can establish category limits and assign points to criteria, ensuring that they align with your evaluation needs.

By leveraging these customization features, you can tailor your QA scorecards to effectively evaluate agent performance according to your specific requirements and preferences.

💡 Please refer to the article here to learn more about how you can customize and manage your QA Scorecards

💡 Check out our Best Practices for creating an effective QA Scorecard article, to master the art of QA Scorecards