Tickets Funnel is where you can:
🎟️ Specify the type of tickets that require the attention of QA experts
🔢 Set the number of QA evaluations expected per agent per week
👀 Why is it important to specify the tickets in QA Rating?
Specifying the type and number of tickets to be evaluated allows you to focus on conversations that are relevant or significant to your team and processes. This ensures that QA efforts are directed towards areas that require attention or improvement, rather than wasting time on irrelevant interactions.
💡Make sure to read the Ticket Funnel Setup article to fully understand how you can set it up in a way that suits our requirements for every existing QA Scorecard.
🤫 If you prefer every QA Scorecard to have a sample of random tickets, there is no need to customize your Tickets Funnel settings.
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