Coaching Cards inside Kaizo

Coaching Cards is where you can:

💪 Recognize and praise Agents great work 

🫵 Communicate on a specific result 

🗣Provide your overall feedback on the Agent's Performance 

📆 Give tasks related to the topic discussed with the Agent

📒Give post-meeting notes and comments 

👀 What can I include inside the Coaching Card?

Depending on where you choose to create your Coaching Card, you can include pre-filled metrics, along with personalized guidance, improvement tasks, and reference tickets to aid agents in enhancing their performance in specific areas.

You can also create coaching cards to include your feedback on overall performance of an agent, or following a 1:1 meeting with your Agent, you include a summary of the key points disscussed. 

💡 Please refer to the article here to learn more about how coaching can help your agents to become CS champions 

💡 Check out this article to learn more about how you can provide constructive feedback to your agents