AI Enablement

Samurai settings is where you can:

👀 Review the available AI-driven features and the value that they might bring to your daily workflow

✅ Enable AI features for everyone on your team

🧐 Important to know!

The AI-driven features such as Customer Sentiment and Agent Empathy Score metrics are in-house AI features which means that your data never leaves Kaizo and we do not send any ticket content to the 3rd party solution.

The AI features, such as AI Summary and Auto QA, are connected by utilizing a third-party AI model (OpenAI), which analyzes the ticket content and provides us with the output. The information is temporarily stored on the third-party's side for up to 30 days.

💡 Without enabling needed AI features inside Settings you or your team will not be able to make these available inside Kaizo