IQS target setup

It's essential to have a goal in everything we do, and QA is no exception. To set this goal inside Kaizo and make it visible to your agents and team leads inside the QA House, you need to visit this last part- 'Teams settings' of the 'Quality Assurance' Settings. 

When setting up your IQS target, be sure to check their current Average IQS score calculated for the past 30 days - this will give you a better understanding of how the team is performing, and what IQS target will be most appropriate.

Set it up and go check how your agents are performing based on the defined target! To learn more about where this dashboard can be found, follow this link!

💡Note: The Quality Assurance Settings are only available for users with the Admin or QA Admin role.