Set goals that drive success! Missions in Kaizo align your agents with company objectives, fostering personal growth and strategic improvement.
🎯Turning actionable advice into Missions allows you to :
- Real-time feedback for better performance
- Accelerated achievement of company goals
- Tailored support for agent development
- Encouragement of ownership and growth
- Facilitation of coachable moments and improved communication
- Enhanced team engagement and focus
How to Implement Missions: Let us walk you through the steps you should take when it comes to Missions for your team!
1. Define Missions at the start of each week, or set them up in advance.
2.Explore AI Missions for data-driven goal-setting based on performance history.
3. Grant agents autonomy to activate Missions at their discretion.
4. Monitor Mission activation in the Mission Center to stay informed and engaged with your team's progress.
5. At week's end, review agent performance to identify areas for improvement.
6. Investigate "Incidents" linked to Missions to pinpoint ticket-related challenges and dive deeper into Incident details to grasp why goals weren't met
7. Schedule 1:1 sessions or coaching meetings with agents to discuss Mission outcomes.
8. Learn why a Mission was not achieved, and what can be improved to ensure the Missions are completed – set an action plan for your agent to improve next week!