Elizabet Plepis

  • Total activity 221
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 0
  • Subscriptions 116

Activity overview

Latest activity by Elizabet Plepis
  • Elizabet Plepis created an article,

    📣 Release: Ticket filtering on the QA Scorecard level

    Refine the tickets to QA-rate per each QA Scorecard created in Kaizo! 🔥 Whether you have a "Phone Call", "Compliance" or "Negative CSAT" QA Scorecard, Kaizo will give you only relevant tickets to b...

  • Elizabet Plepis created an article,

    Total Tickets Handled

    Total Tickets Handled represents the total number of tickets being updated by an Agent in all listed channels. We add a maximum of 1 to the Handled Total value for each updated ticket per day. This...

  • Elizabet Plepis created an article,

    Phone

    What does this metric mean? The Phone channel in the Handled Tickets Category represents the Total Number of tickets supported by the agent that was submitted by the customer using one of the Phon...

  • Elizabet Plepis created an article,

    Email

      What does this metric mean? The Email channel in the Handled Tickets Category represents the Total Number of tickets supported by the agent that was submitted by the customer using 1 of the Emai...

  • Elizabet Plepis created an article,

    Chat

      What does this metric mean? The Chat channel in the Handled Tickets Category represents the Total Number of tickets supported by the agent that was submitted by the customer using 1 of the Chat ...

  • Elizabet Plepis created an article,

    📣 Update: 6 small but empowering changes

    Before we jump into it, we’d really appreciate it if you leave a review for us on ZD Marketplace and tell people what features you believe managers will enjoy using the most! And now on to the upd...

  • Elizabet Plepis created an article,

    Introduction into Arena

    The Arena is a place where agents can showcase their achievements and accomplishments of the Missions!    🧐 What would I see in the Arena house? Arena is a place where the agents can overview the ...

  • Elizabet Plepis created an article,

    📣 Release: Arena, gamification and a new navigation!

    Can you believe it?! The Arena has reopened! 🎉 [Kaizo Village with highlighted Arena]   Whether you're a Team Lead or an agent, check out your team's achievements. See the levels reached by each t...

  • Elizabet Plepis created an article,

    Non-Chat Messages/h

    What does this metric mean? Non-Chat Messages/h shows the average number of all the responses (excluding the Chat Messages) to the clients and internally written by an agent per hour on a weekly b...

  • Elizabet Plepis created an article,

    Internal Notes/h

        What does this metric mean? Internal Notes/h shows the average number of internal comments written by an agent per hour every week. These notes are only visible to the users of the same Zendesk...