Elizabet Plepis
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Activity overview
Latest activity by Elizabet Plepis-
Elizabet Plepis created an article,
Company Scorecard overview
The Company Scorecard will help you quickly get an overview of the whole company's performance and spot opportunities for improvement on a company level. With Kaizo's Company Scorecard, you will: ...
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Elizabet Plepis created an article,
QA Challenge
Agents sometimes feel their QA ratings don't reflect their performance accurately and may seek clarification or wish to contest the review. Previously, managing these disputes required inefficient ...
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Elizabet Plepis created an article,
📣 Release: AI Coaching
Our new AI Coaching feature transforms team support by providing personalized, data-driven insights that scale seamlessly. With AI Coaching, every agent receives the attention they deserve, no matt...
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Elizabet Plepis created an article,
📣 Release: QA Challenge
Agents sometimes feel their QA ratings don't accurately reflect their performance and may seek clarification or contest the review. Previously, managing these disputes required inefficient work...
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Elizabet Plepis created an article,
📣 Release: Phone Metrics
Call duration is one of the most important Phone metrics. This metric provides insight into the time your agents spend on client calls. This is vital for support teams, which often have time const...
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Elizabet Plepis created an article,
📣 Update: Time zone selector in Agent Scorecard
This time it's a quick one: we have upgraded you Agent Scorecard. From now on, you can adjust the Scorecard based on the time zone of each individual agent. You'll find this feature in the top rig...
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Elizabet Plepis created an article,
📣 Update: Claude 3 and GPT-4o are now available for Kaizo users!
Kaizo is AI model-agnostic, our commitment to innovation drives us to provide users with the best and latest AI models available on the market today. And so we are happy to announce the integrat...
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Elizabet Plepis created an article,
📣 Release: Company Scorecard
The Company Scorecard will help you quickly get an overview of your company's overall performance by examining the performance of all your teams, and it will allow you to spot opportunities for imp...
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Elizabet Plepis created an article,
📣 Release: Ticket filtering on the QA Scorecard level
Refine the tickets to QA-rate per each QA Scorecard created in Kaizo! 🔥 Whether you have a "Phone Call", "Compliance" or "Negative CSAT" QA Scorecard, Kaizo will give you only relevant tickets to b...
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Elizabet Plepis created an article,
🤖 Auto QA: Rating
🌟 Let's elevate your QA game to the next level together with Auto QA! 🌟 🚨Once at least one QA criterion is automated and enabled in Settings -> Quality Assurance, QA raters will notice the followin...