Elizabet Plepis
- Total activity 222
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 114
Activity overview
Latest activity by Elizabet Plepis-
Elizabet Plepis created an article,
📣 Update: 6 small but empowering changes
Before we jump into it, we’d really appreciate it if you leave a review for us on ZD Marketplace and tell people what features you believe managers will enjoy using the most! And now on to the upd...
-
Elizabet Plepis created an article,
Introduction into Arena
The Arena is a place where agents can showcase their achievements and accomplishments of the Missions! 🧐 What would I see in the Arena house? Arena is a place where the agents can overview the ...
-
Elizabet Plepis created an article,
📣 Release: Arena, gamification and a new navigation!
Can you believe it?! The Arena has reopened! 🎉 [Kaizo Village with highlighted Arena] Whether you're a Team Lead or an agent, check out your team's achievements. See the levels reached by each t...
-
Elizabet Plepis created an article,
Non-Chat Messages/h
What does this metric mean? Non-Chat Messages/h shows the average number of all the responses (excluding the Chat Messages) to the clients and internally written by an agent per hour on a weekly...
-
Elizabet Plepis created an article,
Internal Notes/h
What does this metric mean? Internal Notes/h shows the average number of internal comments written by an agent per hour every week. These notes are only visible to the users of the same Zendesk ...
-
Elizabet Plepis created an article,
Chat Messages/h
To include chat metrics in your Scorecards, your team has to be working in the Zendesk Agent workspace. Kaizo only supports chat metrics for the Zendesk agent's workspace. What does this...
-
Elizabet Plepis created an article,
Public Replies/h
What does this metric mean? Public Replies/h shows the average number of responses to the clients written by an agent per hour on a weekly basis. There could be a few types of Public Replies, bu...
-
Elizabet Plepis created an article,
Phone Call Transcription
Phone Call Transcription, an AI-Driven Feature, harnesses the power of artificial intelligence to transcribe phone calls and offers numerous benefits for QA raters and team leads (TLs). 🤩 This AI-d...
-
Elizabet Plepis created an article,
📣 Samurai Release: Phone Call Transcription
Say goodbye to the days of manually taking notes or struggling to remember crucial details from important conversations. 🤯 🤩 The Phone Call Transcription feature enables you to effortlessly transcr...
-
Elizabet Plepis created an article,
Non-Chat Messages
What does this metric mean? Non-Chat Messages show the sum of all the Public Replies and Internal Notes that were left by an agent per week. ❗️Note: Chat messages are not included in the Non-...