Elizabet Plepis

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Activity overview

Latest activity by Elizabet Plepis
  • Elizabet Plepis created an article,

    📣 Update: More Productivity Metrics inside the Scorecard

    The holiday season is coming and your teams need to be ready for the rush! 🦸🏼‍♂️ Now more than ever, team leads need to ensure that their agents are productive, efficient, and super motivated to ta...

  • Elizabet Plepis created an article,

    📣 Update: More insights for the "Talk" channel

    Customer Support agents are always here to assist their clients through any channel imaginable — Email, WhatsApp, Live Chat, and, of course, phone.  To get more insights on the result of different ...

  • Elizabet Plepis created an article,

    📣 Update: QA result Export with the extra Brand field

    The QA rating feature is a tool that is used every day by the QA department. It is very important to keep track of rated tickets and results. While at the moment QA Experts have a chance to Export ...

  • Elizabet Plepis created an article,

    Missions inside the KQA

    The Missions Center is a great place where Team Leads can set up goals for all of their agents, look at previous achievements, and see the statistics per team. Meanwhile, the Dojo house is irreplac...

  • Elizabet Plepis created an article,

    📣 Release: Missions inside the ZD Environment

    Missions are currently one of the most exciting features inside the Kaizo Platform — what can be better than setting motivating and challenging goals for your agents? Especially if everything is in...

  • Elizabet Plepis created an article,

    AI Mission setup

    Setting up weekly Missions for your agents is an exciting but quite a tiring process. Team Lead needs to make sure that: Agent receives a personalised goal based on their previous achievements The...

  • Elizabet Plepis created an article,

    📣 Release: AI Missions

    What can an average person do in 30min? A lot, right?! Imagine how much more a Team Lead can do during the same 30min — a 1:1 Coaching session with an agent, report on some results, or even hold a ...

  • Elizabet Plepis created an article,

    Agents Activity

    To understand the day-to-day activity inside the Zendesk Platform, we have introduced the Activity Metric. It can be located on top of your Agent View Scorecard:   What does this Metric mean? Agen...

  • Elizabet Plepis created an article,

    Incidents behind Missions

    Any CS role requires you to be transparent, have a goal, and understand what you're doing and why you're doing it. No task can be successfully completed if any of these three elements is missing.  ...

  • Elizabet Plepis created an article,

    📣 Release: Incidents Behind Missions

    Do your agents feel special when receiving a new Mission for the week? 🕵🏽‍♀️ Are they excited to upgrade their ninja after every completed Mission? 🥷🏼 Do you believe that Missions help your team's ...