Elizabet Plepis

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Activity overview

Latest activity by Elizabet Plepis
  • Elizabet Plepis created an article,

    How to provide constructive feedback?

    When talking to your Agent in your 1:1 Meetings, it is important to provide feedback about their work. Proper feedback will help your Agents: Become aware of the mistakes made Understand opportuni...

  • Elizabet Plepis created an article,

    What happens post QA rating?

    Now you know how to choose the best QA template for your team and how to QA rate tickets — but what comes after the QA rating was given?    1. Review the Agent's QA results for a rated ticket Have ...

  • Elizabet Plepis created an article,

    Mission Status

    After setting up Missions for your team, you can monitor progress by looking at the statuses of the Missions. It will help you understand where to focus your attention.   Where to find the status o...

  • Elizabet Plepis created an article,

    1:1 Meeting set up

    You have been reviewing the performance of your Agent all week, creating Missions and Alerts, closely monitoring the results from the Scorecard and QA rating the tickets.   But what's next?   The n...

  • Elizabet Plepis created an article,

    Prepare for a 1:1 meeting

    It's important to always stay in contact and clearly communicate with your team mates. Apart from the group meetings, where you can announce any updates or team achievements, you would also benefit...

  • Elizabet Plepis created an article,

    How can coaching help my agents to become CS champions?

    When working in a big team with a lot of Agents, you want to get an opportunity to have a short 1:1 chat with each of them on a regular basis. Both Team Leads and Agents can benefit a lot from part...

  • Elizabet Plepis created an article,

    Coaching Card creation

    Coaching Cards are the best tool inside Kaizo for Team Lead and Agent communication. Enabling you to leave appreciation notes, set individual tasks, and improve performance — Coaching Cards make an...

  • Elizabet Plepis created an article,

    Coaching Card overview

    After setting up all the tools inside Kaizo, giving Missions to your agents and figuring out where to check productivity, the next step that you will need to take is improving communication with yo...

  • Elizabet Plepis created an article,

    📣 Update: QA rating

    QA rating has become an important part of our everyday workflow — Team Leads and QA Experts have better control over the Quality Results of their teams, while Agents have the opportunity to get fee...

  • Elizabet Plepis created an article,

    Channel-Based Missions

    As you are already familiar with our Missions and their settings, let's now take it to the next level! 💪 We present to you Channel-Based Missions! (If you are new to the Mission Center, we invite y...