Elizabet Plepis
- Total activity 251
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 131
Activity overview
Latest activity by Elizabet Plepis-
Elizabet Plepis created an article,
š£ Release: Raw Metrics Export Functionality
Weāre excited to introduce a new feature that allows you to easily export raw metrics data directly from Kaizo. š This new functionality is available in theĀ Scorecard HouseĀ and offers a simple and ...
-
Elizabet Plepis created an article,
š£ Release: Calibration
We're thrilled to share some fantastic updates with you! Consistency in QA evaluations is key to delivering top-notch customer support. Enter theĀ CalibrationĀ featureāa powerful tool š ļø that aligns ...
-
Elizabet Plepis created an article,
š£ Release: QA Challenges View
Weāre excited to announce the new QA Challenges tab in the QA House, designed to streamline the management and resolution of QA challenges. Now, QA teams can easily track which agents and QA Expert...
-
Elizabet Plepis created an article,
š£ Release: AutoPilot
Weāre thrilled to introduce AutoPilot, a revolutionary feature that automates QA evaluations for up to 100% of resolved cases in real-timeācompletely hands-free. With AutoPilot, QA teams can focus ...
-
Elizabet Plepis created an article,
Calibration
Consistency in QA evaluations is key to delivering top-notch customer support. Enter the Calibration featureāa powerful tool š ļø that aligns your QA team by standardizing evaluations and uncovering ...
-
Elizabet Plepis created an article,
Company Scorecard overview
The Company Scorecard will help you quickly get an overview of the whole company's performance and spot opportunities for improvement on a company level. With Kaizo's Company Scorecard, you will: ...
-
Elizabet Plepis created an article,
Challenges
Agents sometimes feel their QA ratings don't reflect their performance accurately and may seek clarification or wish to contest the review. Previously, managing these disputes required inefficient ...
-
Elizabet Plepis created an article,
š£ Release: AI Coaching
Our new AI Coaching feature transforms team support by providing personalized, data-driven insights that scale seamlessly. With AI Coaching, every agent receives the attention they deserve, no matt...
-
Elizabet Plepis created an article,
š£ Release: QA Challenge
Agents sometimes feel their QA ratings don't accurately reflect their performance and may seek clarification or contest the review. Previously, managing these disputes required inefficient work...
-
Elizabet Plepis created an article,
š£ Release: Phone Metrics
Call duration is one of the most important Phone metrics.Ā This metric provides insight into the time your agents spend on client calls. This is vital for support teams, which often have time const...