Elizabet Plepis
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Activity overview
Latest activity by Elizabet Plepis-
Elizabet Plepis created an article,
Team metrics update
In Kaizo, we save the historical results of the agent based on the team that he "belonged to". This ensures that upon an agent being promoted or moved from team to team, the historical team results...
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Elizabet Plepis created an article,
📣 Release: Text Formatting
We’re thrilled to announce the latest enhancement in Kaizo – the Text Formatting feature! 🎉 Now available for QA comments, calibration comments, and coaching cards, this new option empowers you to ...
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Elizabet Plepis created an article,
📣 Release: Multilingual AI Coaching Cards
We’re thrilled to announce a major upgrade to Kaizo: Multilingual AI Coaching Card Support! 🎉 As part of our ongoing commitment to make Kaizo as versatile and accessible as possible, you can now ge...
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Elizabet Plepis created an article,
📣 Release: QA Experts Insights
We’re excited to share a brand new way to track and analyze the performance of your QA Experts with the QA Experts Insights feature in Kaizo! With this powerful tool, you can easily see how many ev...
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Elizabet Plepis created an article,
📣 Release: QA Assignments
We’re excited to introduce a new feature that will streamline your QA processes: QA Assignments. 🚀 This feature allows you to define a schedule for QA tasks, ensuring that QA Experts are informed a...
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Elizabet Plepis created an article,
📣 Release: Conversational Tickets Metric
We’re excited to introduce the Conversational Tickets metric, which is now part of the existing Handled Tickets metric group. This new metric measures all interactions between an agent and a client...
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Elizabet Plepis created an article,
📣 Release: IQS Adherence Heatmap
We’re excited to roll out the IQS Adherence Heatmap, a new feature that provides a clear view of how well criteria are being met based on percentage data. 📈 You can now track adherence for a specif...
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Elizabet Plepis created an article,
📣 Release: QA Calibration Insights Dashboard
We’re excited to introduce the QA Calibration Insights Dashboard — a powerful tool designed to help you track the match rate of calibration sessions for every participant. This feature provides val...
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Elizabet Plepis created an article,
📣 Release: Agent Empathy and Customer Sentiment metric filter
We’re thrilled to introduce a powerful new feature that helps you evaluate tickets based on Customer Sentiment and Agent Empathy. This allows for a more targeted and insightful QA process, ensuring...
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Elizabet Plepis created an article,
📣 Release: Translation to English button
We’re excited to announce a new feature that makes communication even easier! With our latest update, you can now easily translate emails, chats, or phone calls to English with just one click. This...