Elizabet Plepis
- Total activity 279
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Activity overview
Latest activity by Elizabet Plepis-
Elizabet Plepis created an article,
Insights into Contact Reasons
Location: QA House What This Dashboard ShowsThis visualization analyzes performance by contact reason (why customers are reaching out), plotting customer sentiment against volume of cases solved. B...
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Elizabet Plepis created an article,
Insights into Contact Reasons
Location: QA House What This Dashboard ShowsThis visualization analyzes performance by contact reason (why customers are reaching out), plotting customer sentiment against volume of tickets solved....
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Elizabet Plepis created an article,
📣 Release: Advance Analytics Dashboards
We're excited to introduce a new suite of analytics dashboards in QA House designed to help you identify performance gaps, prioritize improvements, and make data-driven decisions faster.These new v...
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Elizabet Plepis created an article,
📣 Release: Advance Analytics Dashboards
We're excited to introduce a new suite of analytics dashboards in QA House designed to help you identify performance gaps, prioritize improvements, and make data-driven decisions faster.These new v...
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Elizabet Plepis created an article,
Quality vs Productivity: Finding Coaching Opportunities
Location for Team Performance: QA House → Company InsightsLocation for Agent Performance: QA House → Team Insights What These Dashboards ShowThis scat...
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Elizabet Plepis created an article,
Quality vs Productivity: Finding Coaching Opportunities
Location for Team Performance: QA House → Company InsightsLocation for Agent Performance: QA House → Team Insights What These Dashboards ShowThis sca...
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Elizabet Plepis created an article,
📣 Release: Enhanced Auto QA Metadata Management
Introducing Enhanced QA Scorecard Templates with Auto QA Metadata Management! ⚡️This update brings a brand-new Auto QA Metadata setup that lets you add extra context and information for your AI-pow...
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Elizabet Plepis created an article,
Team metrics update
In Kaizo, we save the historical results of the agent based on the team that he "belonged to". This ensures that upon an agent being promoted or moved from team to team, the historical team results...
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Elizabet Plepis created an article,
📣 Release: Text Formatting
We’re thrilled to announce the latest enhancement in Kaizo – the Text Formatting feature! 🎉 Now available for QA comments, calibration comments, and coaching cards, this new option empowers you to ...
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Elizabet Plepis created an article,
📣 Release: Multilingual AI Coaching Cards
We’re thrilled to announce a major upgrade to Kaizo: Multilingual AI Coaching Card Support! 🎉 As part of our ongoing commitment to make Kaizo as versatile and accessible as possible, you can now ge...