Samurai feature enablement

At Kaizo, we are dedicated to providing you with the best possible experience through our suite of advanced AI features. These features are designed to streamline your workflow, improve productivity, and deliver personalized content tailored to your preferences.

❗️To enjoy the AI-driven features inside Kaizo it is essential to first, enable those inside Settings.

1. Access your Settings and locate the Samurai section 

   
   
   

2. Review the available AI-driven feature and the value that they might bring to your daily workflow

   
   
   🚨This can only be done by the users with the role of Account Owner or any other user with the given permission to "Manage Samurai features.
   
   

3. Check any additional important information, confirm the enablement by ticking the box, and click on the "Enable features" button. 
   
   
   
   You now have a new AI-driven feature enabled for everyone on your team! 
   
   

4. Research more about the available AI-driven features on this Help Center page. 

🧐 Important to know!

• Some of the available AI features would not require you to confirm enablement, such as AI Missions or Phone Call Transcriptions. These features by default will always be available, as it does not require access to your ticket information.
  
• The AI-driven features such as Customer Sentiment and Agent Empathy Score metrics are in-house AI features which means that your data never leaves Kaizo and we do not send any ticket content to the 3rd party solution.
• The AI features, such as AI Summary and Auto QA, are connected by utilizing a third-party AI model (OpenAI), which analyzes the ticket content and provides us with the output. The information is temporarily stored on the third-party's side for up to 30 days.
• Without enabling needed AI features inside Settings you or your team will not be able to make these available inside Kaizo

Check out more AI-driven features that are offered by Kaizo on this Help Center page.