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  1. Kaizo
  2. SamurAI features

SamurAI features

With Zendesk

Default AI features

  • Phone Call Transcription

AI with External data processing

  • AI Summary
  • 🤖 Auto QA: Setup
  • 🤖 Auto QA Setup: Instructions
  • 🤖 Auto QA: Rating

AI with Internal Data Processing

  • Agent's Empathy Score
  • Customer Sentiment metric
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