New Role in Kaizo

After creating teams and giving everyone their Role, you might need to give more or less access (permissions) to some of your team members. 

It might be useful if you have Level2 agents/Back Office, or Team Leaders responsible for QA control. In these cases, you need to define a new Role that is not originally included in Kaizo.

You can do so by following these steps ⬇️

1. Click on the '+ Create a new role' button

2. Select the origin type (your new role will get all the permissions of that origin type) =>

3. Add a name 

4. Add a role description and click on 'Save'

5. Modify the permissions as needed => assign permissions to particular people in your team 

You can delete the custom role that you've created by clicking the "delete" icon. But before that make sure that the people who are assigned to the role you want to delete are reassigned to one of the other roles. 

Keep in mind that when a new team member joins the team, the Admin should activate them in Kaizo Settings=> People tab and assign them to a role. 

Find more information on what each "Role" means here "Roles and their meaning"