After creating teams and giving everyone their Role, you might need to give more or less access (permissions) to some of your team members.
It might be useful if you have Level2 agents/Back Office, or Team Leaders responsible for QA control. In these cases you need define the Role that is not originally included in Kaizo.
You can do so by following these steps:
1. Create a new role
2. Select origin type (your new role will get all the permissions of that origin type) =>
3. Add a name
4. Add a role description
5. Modify the permissions as needed => assign permissions to particular people in your team
You can delete the custom role that you've created by clicking the "delete" icon. But before that make sure that the people who are assigned to the role you want to delete are reassigned to one of other roles.
When a new team member joins the team, the Admin should activate them in Kaizo Settings=> People tab and assign them to a role.
Find more information on what each "Role" means here "Roles and their meaning"