Restricting the visibility of Kaizo - Zendesk

In this short guide, we'll walk you through the simple steps within the Admin Center, giving you control over user access during the setup phase. Let's dive into the process to ensure a smooth integration experience for your team.

🔒 How to limit the visibility of the app?

Admin Center -> Apps & Integrations -> Zendesk Support Apps -> Kaizo.

1. Navigate to Zendesk's 'Admin Center'

2. Find 'Apps & Integrations' from the left-bar menu and navigate to 'Zendesk Support Apps'

 3. Under 'Enabled apps' you will so all your installed apps, find our app and click on Kaizo. 

4. Here, you can restrict the visibility of the Kaizo app for users, typically based on their role

✅ Enabling role & group restrictions

If for example, you want the app to be visible only to Team Leads, click on 'Enable role restrictions?' and select 'Team Lead' from the drop-down.  Once you save your settings,  only the selected role or roles will have access to Kaizo. - In this particular example only Team Leads will be able to view the app.

Similarly, you can choose to give or restrict access to specific groups within your account. To do that simply click on 'Enable group restrictions?' and select the group or groups you would like to give access to. 

Once you set everything up, don't forget to click on 'Update'