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Kaizo
Metrics
Metrics
Zendesk Activity
Zendesk Hours
Zendesk Touchpoints
Average Zendesk Activity
Responses
Total Comments
Private Comments
Public Comments
Handled Tickets
Custom Channel
Mobile Channel
Twitter channel
Facebook channel
Help Center
API Channel
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Handling Speed
Handling Time (Comments/h)
Mean/Median Avg. Reply Time
Mean/Median Avg. First Reply Time
Solution Quality
Tickets Solved / h
One Touch Solution Rate
Comments to Solve
Service Quality
Customer Satisfaction
Repeat Contact Rate
Negative Response Rate (NRR)
Quality and Correctness
How to set up QA rating?
How to QA rate the tickets?