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  1. Kaizo
  2. Metrics
  3. Handling Speed

Handling Speed

Handling Speed shows everything around timings — how responsive an agent is towards the clients.

  • Time spent per message
  • Mean/Median Avg. First Reply Time
  • Mean/Median Avg. Reply Time
  • Public Replies/h
  • Internal Notes/h
  • Non-Chat Messages/h
  • Chat Messages/h
  • Total Messages/h
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