Average Reply Time represents how long does it take for an agent to reply client's follow up questions. We calculate the average Reply Time EXCLUDING First Reply. Shown in Median or Mean Average.
Mean/Median Avg. Reply Time
Average Reply Time represents how long does it take for an agent to reply client's follow up questions. We calculate the average Reply Time EXCLUDING First Reply. Shown in Median or Mean Average.
Comments
0 comments
Please sign in to leave a comment.