Messages to Solve Elizabet Plepis June 07, 2023 11:39 Updated This shows how many comments in average an agent needs to solve the client's request. We count only an agent's comments. Related articles Reopen Rate (RR) metric definition : Customer Satisfaction One-Touch Rate (FCR) 📣 Update: More Productivity Metrics inside the Scorecard Time spent per message Comments 0 comments Please sign in to leave a comment.
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