How to provide constructive feedback?

When talking to your Agent in your 1:1 Meetings, it is important to provide feedback about their work.

Be sure to offer constructive feedback to raise awareness of mistakes, identify opportunities for improvement, establish an improvement plan, acknowledge achievements, and boost motivation for ongoing excellence!

What is constructive feedback?

Provide constructive feedback on your Agent's performance, balancing objectivity between positive and negative aspects.

Avoid overly positive feedback, as it may hinder learning, and refrain from solely negative feedback to prevent demotivation. (No one is perfect!)

Strive for a constructive and balanced approach💜

So how should I provide feedback to my Agents?

Wondering how to provide feedback to your Agents? 🤔 Introducing the Sandwich Feedback Technique! 🥪

To provide constructive feedback to your Agents you need to follow these steps:

1. 🌟 Begin positively by acknowledging the Agent's achievements, new skills, and the things they surprised you with.
2. 🚀 Continue by addressing some areas for improvement that you notice in the Agent's performance- this is your chance to make them aware of what should be worked on!
3. 🤝 End on a positive note, inspiring the Agent and expressing gratitude for their hard work.

These steps should help you give a good, constructive feedback to your Agent and ensure that they feel motivated and supported after your session!

How to become an expert in constructive feedback?

It's not that easy to provide constructive feedback sometimes  and mastering constructive feedback requires a few key principles

Here are a few points that you should always keep in mind when talking to the Agent:

1. 🌟 Stay Positive: Leave frustrations behind, approach interactions with a smile, and build rapport by sharing a light moment. Remember, a positive mood can make a difference!
2. 🤝 Build Trust: Foster a culture of trust. Encourage open communication, making it comfortable for Agents to share their concerns. Trust their insights when issues arise.
3. 👥 Face-to-Face Meetings: Opt for face-to-face interactions over quick messages or camera-off calls. Imagine the Agent's perspective – 1:1 Meetings help them feel supported and not alone.
4. 🎧 Listen Actively: Avoid assumptions. Actively listen to the Agent's perspective, especially when addressing mistakes. Their insights may offer valuable perspectives that differ from your assumptions.
5. ⏰ Consistency is Key: Maintain regular contact with Agents throughout the week. Consistency demonstrates your importance in their work life and reinforces your willingness to dedicate valuable time to their concerns.

Now you should know how to provide relevant constructive feedback to your Agents for them to improve productivity! 

If you are interested in finding out how Kaizo tools might help you on this journey, visit this link!