Streamlining Coaching for Efficient Results

Coaching often becomes overwhelming when juggling multiple tools and spreadsheets to deliver timely and constructive feedback. Weekly tasks, such as preparing for 1:1s and updating spreadsheets, can consume valuable time, rendering the feedback provided throughout the month irrelevant.

We often find ourselves losing focus on what matters most — the people doing the work.

By investing time in understanding performance metrics, continuous constructive feedback, and supporting your agents, you unlock your agents' potential through self-awareness, which will help you achieve results much faster!

At Kaizo, we aim to simplify your coaching process by:

Take your coaching skills to the next level! 

The continuous cycle of performance coaching

This is how you can apply the performance coaching cycle in Kaizo 

1. Identify coachable moments

Observation is key in identifying coachable moments. Leverage insights from KPIs, QA ratings, feedback, and performance development plans (PDPs & PIPs). — Really, any topic that supports the growth of your agent can be an identified coachable moment.

Now what?

2. Create Coaching Objectives

This step is all about collaboration with your agent to define a path forward.

More often than not, all that comes to mind is time is running out, performance needs to be improved ASAP, and which channel of communication will be most effective to provide feedback.

Now with Kaizo, you can save time and provide real-time feedback using customizable templates to create coachable moments or even set agendas for future 1:1s directly using the Agent Scorecard.

You can later bring this together by keeping track of all points in the Team House.

The Team House keeps things organized and confidential, allowing you to ditch spreadsheets and empower agents in their development.

What's next?

Once you and your agent agree on the way forward, create SMART goals in the form of Missions in the Mission Center.

Using our fully customizable goal-setting system, you can now give your goals a clear structure, ensuring a higher chance of success!

3. Act on & Monitor objectives

Goals are set, and now it's time for your agents to work for them!

With the help of data, Real-Time metrics, Missions, and Team House you can inform, enlighten and give guidance to your agents when it matters most!

Regular feedback helps keep everyone on track.

Throughout the entire coaching process, keep track & collaborate in the Team House.

Through the Missions, have a complete overview of how the team is performing in real time, allowing you to provide support, guidance & recognition where needed.

Agents can monitor their own progress through the Dojo, ensuring accountability and ownership.

4. Evaluate Results & Celebrate Success!

Appreciation goes a long way. By thanking and recognizing your agents for their efforts you will make them feel more accomplished!

- Recognize agents for a job well done through the Team House.

- Use the Mission Center to celebrate achievements; get the word out there, and encourage performance through recognition!