Elizabet Plepis
- Total activity 279
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 141
Articles
Recent activity by Elizabet Plepis-
Team metrics update
In Kaizo, we save the historical results of the agent based on the team that he "belonged to". This ensures that upon an agent being promoted or moved from team to team, the historical team results...
-
Challenges
Agents sometimes feel their QA ratings don't reflect their performance accurately and may seek clarification or wish to contest the review. Previously, managing these disputes required inefficient ...
-
What happens post QA rating?
Now you know how to choose the best QA scorecard for your team and how to QA rate tickets — but what comes after the QA rating was given? 1. Review the Agent's QA results Look at the results for...
-
Advantages of using Missions
Set goals that drive success! Missions in Kaizo align your agents with company objectives, fostering personal growth and strategic improvement. 🎯Turning actionable advice into Missions allows yo...
-
Total Messages/h
What does this metric mean? Total Messages/h shows the average number of all the responses (including public (emails), private and chat messages) written by an agent per hour on a weekly basis. ...
-
Customize the Scorecard
When first installing and starting to use the Kaizo Platform, you might notice that we give you an opportunity to overview a lot of different Performance Metrics — Responses, Handling Times, Qualit...
-
QA Export tab
One thing of QA is to evaluate the content of your team, the second thing is to provide your agents with feedback and coach them on the opportunities you've spotted out for improvements. In some ca...
-
Customize the ticket view
To ensure that your Kaizo account is set up to meet your company's needs and every feature is customized to your preference, we advise you to start your journey in Kaizo by visiting the Settings pa...
-
👀 Define the display of the activity
To continue our setup, we need to understand how the agent's activity inside Zendesk will be displayed in the Scorecard. This will ensure that time metrics are accurate. How do I set it up? ...
-
Samurai feature enablement
At Kaizo, we are dedicated to providing you with the best possible experience through our suite of advanced AI features. These features are designed to streamline your workflow, improve productivit...