Elizabet Plepis
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Articles
Recent activity by Elizabet Plepis-
Insights into Contact Reasons
Location: QA House What This Dashboard ShowsThis visualization analyzes performance by contact reason (why customers are reaching out), plotting customer sentiment against volume of cases solved. B...
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Insights into Contact Reasons
Location: QA House What This Dashboard ShowsThis visualization analyzes performance by contact reason (why customers are reaching out), plotting customer sentiment against volume of tickets solved....
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📣 Release: Advance Analytics Dashboards
We're excited to introduce a new suite of analytics dashboards in QA House designed to help you identify performance gaps, prioritize improvements, and make data-driven decisions faster.These new v...
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📣 Release: Advance Analytics Dashboards
We're excited to introduce a new suite of analytics dashboards in QA House designed to help you identify performance gaps, prioritize improvements, and make data-driven decisions faster.These new v...
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Quality vs Productivity: Finding Coaching Opportunities
Location for Team Performance: QA House → Company InsightsLocation for Agent Performance: QA House → Team Insights What These Dashboards ShowThis scat...
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Quality vs Productivity: Finding Coaching Opportunities
Location for Team Performance: QA House → Company InsightsLocation for Agent Performance: QA House → Team Insights What These Dashboards ShowThis sca...
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📣 Release: Enhanced Auto QA Metadata Management
Introducing Enhanced QA Scorecard Templates with Auto QA Metadata Management! ⚡️This update brings a brand-new Auto QA Metadata setup that lets you add extra context and information for your AI-pow...
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📣 Release: Text Formatting
We’re thrilled to announce the latest enhancement in Kaizo – the Text Formatting feature! 🎉 Now available for QA comments, calibration comments, and coaching cards, this new option empowers you to ...
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📣 Release: Multilingual AI Coaching Cards
We’re thrilled to announce a major upgrade to Kaizo: Multilingual AI Coaching Card Support! 🎉 As part of our ongoing commitment to make Kaizo as versatile and accessible as possible, you can now ge...
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📣 Release: QA Experts Insights
We’re excited to share a brand new way to track and analyze the performance of your QA Experts with the QA Experts Insights feature in Kaizo! With this powerful tool, you can easily see how many ev...