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Kaizo
Product Updates
Product Updates
In Salesforce Service Cloud
March 2025
📣 Release: KQA for Salesforce
February 2025
📣 Release: Text Formatting
January 2025
📣 Release: QA Assignments
📣 Release: Multilingual AI Coaching Cards
December 2024
📣 Release: QA Experts Insights
November 2024
📣 Release: Agent Empathy and Customer Sentiment metric filter
October 2024
📣 Release: QA Calibration Insights Dashboard
📣 Release: IQS Adherence Heatmap
September 2024
📣 Release: Raw Metrics Export Functionality
📣 Release: Translation to English button
August 2024
📣 Release: Calibration
July 2024
📣 Release: AI Coaching
📣 Release: AutoPilot
📣 Release: QA Challenges View
June 2024
📣 Release: QA Challenge
May 2024
📣 Update: Claude 3 and GPT-4o are now available for Kaizo users!
April 2024
📣 Release: Company Scorecard
📣 Update: Time zone selector in Agent Scorecard
March 2024
📣 Samurai Update: Improved QA feedback
📣 Update: Enhancements in Missions
February 2024
📣 Update: New Improvements to the Team Scorecard!
January 2024
📣 Explore 7 Tiny Giants: App Enhancements!
December 2023
📣 Samurai Release: Auto QA feature
📣 Release: Case filtering on the QA Scorecard level
September 2023
📣 Update: 6 small but empowering changes
July 2023
📣 Release: Arena, gamification and a new navigation!
June 2023
📣 Update: Updated style and Performance Metrics right inside the case window
📣 Samurai Release: Customer Sentiment and Agent Empathy Score Metrics
📣 Samurai Update: Highlighted negative sentiment and empathy in messages
📣 Samurai Release: AI Summary
May 2023
📣 Release: QA Insights - Root Cause Dashboard
📣 Release: Case filtering for QA rating
January 2023
📣 Release: QA Insights Dashboard - new release!
December 2022
📣 Update: New QA scorecard concept
November 2022
📣 Update: More Productivity Metrics inside the Scorecard
October 2022
📣 Release: AI Missions
September 2022
📣 Release: Incidents Behind Missions
📣 Update: QA result Export with the extra Brand field
August 2022
📣 Release: Permission to QA rate tickets
July 2022
📣 Release: Onboarding flow