Ranajit Das
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Activity overview
Latest activity by Ranajit Das-
Ranajit Das created an article,
📣 Mentor Cards — Viewing Who Created a Card and When
Mentor Cards Coaching New FeatureLast updated: July 2026 · Applies to: All plansYou can now see who created a Mentor Card and when it was created — directly on the card itself. This makes it eas...
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Ranajit Das created an article,
📣 Release: Structured Coaching Feedback in AutoQA
We're excited to announce a significant upgrade to AutoQA feedback! AutoQA now delivers structured, actionable coaching feedback that makes it easier than ever to turn QA evaluations into meaningfu...
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Ranajit Das created an article,
📣 Release: New Tickets Funnel Metrics — Call Duration, Public Replies, Chat Messages & Reply Time
We're happy to share that the Tickets Funnel just got more powerful! 🎉 Four new metrics are now available in your Tickets Funnel filter, giving you more precise control over which tickets are surfa...
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Ranajit Das created an article,
📣 Release: Misalignment Analysis Now Suggests AutoQA Metadata Changes
Great news for teams optimizing their AutoQA setup! 🎉 The Misalignment Analysis feature has been upgraded to understand your criterion tags and proactively suggest metadata configuration changes th...
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Ranajit Das created an article,
📣 Release: Evidence Ratings Behind AI Insights
We're excited to share a transparency upgrade for AI Insights (Ask Samurai)! 🔍 You can now see the actual QA ratings and tickets behind every insight — no more black box. 📈 What's NewWhen AI Insigh...
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Ranajit Das created an article,
📣 Release: Mask Customer Names in Ticket Content
Privacy-first teams, this one's for you! 🔒 A new AutoQA criterion tag — [mask customer names] — is now available, adding an extra layer of privacy to your AutoQA evaluations. 📈 What's NewWhen the [...
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Ranajit Das created an article,
📣 Release: Unassigned Team in QA Export
🎉 The QA Export now includes the Unassigned team as a selectable option in the team filter, so you can get a complete picture of QA data across your entire organization. 📈 What's NewPreviously, rat...
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Ranajit Das created an article,
📣 Release: New Tickets Funnel Metrics — Call Duration, Public Replies, Chat Messages & Reply Time
Your Tickets Funnel just got smarter! 🎉We've added four new metrics to help you fine-tune which tickets land on your QA Scorecard. Whether you're filtering out disconnected calls, zeroing in on hig...
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Ranajit Das created an article,
📣 Release: Mentor Cards
Introducing Mentor Cards 🎓Mentor Cards are a new coaching type designed for mentorship and buddy programs. This feature enables senior team members to provide structured, trackable mentorship to ju...
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Ranajit Das created an article,
📣 New Release: Enhanced AutoQA Testing with Misalignment Analysis
We're excited to announce a new release in Kaizo that makes AutoQA testing more intuitive and actionable than ever before!📈What's NewWe've introduced Misalignment Analysis that now appears directly...