Elizabet Plepis
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Articles
Recent activity by Elizabet Plepis-
Coaching overview
Streamlining Coaching for Efficient Results Coaching often becomes overwhelming when juggling multiple tools and spreadsheets to deliver timely and constructive feedback. Weekly tasks, such as prep...
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Introduction into Missions
Welcome to the Mission Center, the place where you do your weekly planning and set goals for your team! Where can this house be found? Let's have a look at the things you can find inside! How ca...
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Introduction into the Scorecard
Welcome to our Analytics and Reporting house — Scorecards! This is the best way to overview performance on both levels: Individual and Team. Let's get started! Where is this house located? It's no...
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Introduction into Dõjõ
Welcome to Dõjõ house, the place where you can check your progress as a Customer Support hero! 🧐What can I see in this house? Depending on your role in Kaizo, you will have different views inside ...
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Roles and their meaning
In order to ensure a smooth Workflow in your team, one of the first things that you need to do is assign the right Roles for each of your team member. When installed, Kaizo automatically creates op...
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Quality process overview
This article will explain the use of QA within Kaizo and the importance of setting Quality Assurance criteria for your team. 1. How can QA build perfect Customer Support? Quality assurance plays a ...
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How to install Kaizo - Zendesk
To install the Kaizo app follow these steps: 1. Go to Zendesk Marketplace and search for Kaizo. 2. Open the Kaizo page and click the "Install" button. 3. Go through the quick installation process...
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Get started with the Team House
Get started with the Team House Accelerate your team performance by providing real-time feedback when it matters most! 🏠 The Team House provides a dedicated space for you and your agents to identi...
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What if my agents cannot see the Kaizo icon in Zendesk?
When installing a Zendesk app, you're given an option of enabling role and group restrictions. If your agents cannot see the Kaizo icon in their Zendesk, please check your app access settings in Ze...
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Data hasn't been updating
Because of the nature of Zendesk integrations, they are usually connected to a single Zendesk admin user. If for any reason, the Zendesk admin is no longer the user who previously installed the Kai...