Elizabet Plepis
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Recent activity by Elizabet Plepis-
📣 Release: AutoPilot
We’re thrilled to introduce AutoPilot, a revolutionary feature that automates QA evaluations for up to 100% of resolved cases in real-time—completely hands-free. With AutoPilot, QA teams can focus ...
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📣 Release: AI Coaching
Our new AI Coaching feature transforms team support by providing personalized, data-driven insights that scale seamlessly. With AI Coaching, every agent receives the attention they deserve, no matt...
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📣 Release: QA Challenge
Agents sometimes feel their QA ratings don't accurately reflect their performance and may seek clarification or contest the review. Previously, managing these disputes required inefficient work...
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📣 Release: Phone Metrics
Call duration is one of the most important Phone metrics. This metric provides insight into the time your agents spend on client calls. This is vital for support teams, which often have time const...
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📣 Update: Time zone selector in Agent Scorecard
This time it's a quick one: we have upgraded you Agent Scorecard. From now on, you can adjust the Scorecard based on the time zone of each individual agent. You'll find this feature in the top rig...
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📣 Update: Claude 3 and GPT-4o are now available for Kaizo users!
 Kaizo is AI model-agnostic, our commitment to innovation drives us to provide users with the best and latest AI models available on the market today. And so we are happy to announce the integrat...
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📣 Release: Company Scorecard
The Company Scorecard will help you quickly get an overview of your company's overall performance by examining the performance of all your teams, and it will allow you to spot opportunities for imp...
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📣 Release: Ticket filtering on the QA Scorecard level
Refine the tickets to QA-rate per each QA Scorecard created in Kaizo! 🔥 Whether you have a "Phone Call", "Compliance" or "Negative CSAT" QA Scorecard, Kaizo will give you only relevant tickets to b...
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Chat
 What does this metric mean? The Chat channel in the Handled Tickets Category represents the Total Number of tickets supported by the agent that was submitted by the customer using 1 of the Chat ...
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📣 Update: 6 small but empowering changes
Before we jump into it, we’d really appreciate it if you leave a review for us on ZD Marketplace and tell people what features you believe managers will enjoy using the most! And now on to the upd...