Elizabet Plepis
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Articles
Recent activity by Elizabet Plepis-
📣 Release: Missions inside the ZD Environment
Missions are currently one of the most exciting features inside the Kaizo Platform — what can be better than setting motivating and challenging goals for your agents? Especially if everything is in...
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📣 Release: AI Missions
What can an average person do in 30min? A lot, right?! Imagine how much more a Team Lead can do during the same 30min — a 1:1 Coaching session with an agent, report on some results, or even hold a ...
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QA rating through the KQA
Although QA teams, including QA experts and Admins, use the Kaizo QA rating tool more and more every day, it is still a time-consuming activity for Team Leads and QA experts. Our client research s...
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📣 Release: Customizable Scorecard view
The Scorecard House has become a great source of information on the performance results of teams and Agents for our clients. Giving access to multiple Metrics, drill-ins and Heatmaps, progress anal...
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📣 Update: More Metrics inside the Mission Center
Missions have become an essential tool for most Customer Support teams using Kaizo — it helps Team Leads communicate goals, set tasks, and keep Agents motivated! If you and your team are active ...
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📣 Release: Permission to QA rate tickets
Quality Assurance is a vital part of any business and Customer Support is not an exception. You want to make sure that the agents who represent your company keep the company's standards high — tha...
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📣 Release: Onboarding flow
Are you new to the Kaizo Platform and the tools we offer? Or maybe you are an existing customer but your team recently got bigger? Do you have difficulties understanding how our Platform works and ...
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📣 Update: QA rating
QA rating has become an important part of our everyday workflow — Team Leads and QA Experts have better control over the Quality Results of their teams, while Agents have the opportunity to get fee...
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📣 Release: Channel-Based Missions
Has the Mission setup become part of your everyday workflow? Have you noticed that your agents are more interested in Mission achievement? Do you want to take it to the next level? Try Channel-Ba...
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How can Kaizo help improve the performance of my team?
Now, when everything is set up, let's see how all these tools can help your team improve their performance outcomes! In order to improve the performance of your team, it is crucial to follow a simp...