Elizabet Plepis
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Recent activity by Elizabet Plepis-
š£ Release: QA Assignments
Weāre excited to introduce a new feature that will streamline your QA processes: QA Assignments. š This feature allows you to define a schedule for QA tasks, ensuring that QA Experts are informed a...
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š£ Release: Conversational Tickets Metric
Weāre excited to introduce the Conversational Tickets metric, which is now part of the existing Handled Tickets metric group. This new metric measures all interactions between an agent and a client...
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š£ Release: IQS Adherence Heatmap
Weāre excited to roll out the IQS Adherence Heatmap, a new feature that provides a clear view of how well criteria are being met based on percentage data. š You can now track adherence for a specif...
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š£ Release: QA Calibration Insights Dashboard
Weāre excited to introduce the QA Calibration Insights Dashboard ā a powerful tool designed to help you track the match rate of calibration sessions for every participant. This feature provides val...
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š£ Release: Agent Empathy and Customer Sentiment metric filter
Weāre thrilled to introduce a powerful new feature that helps you evaluate tickets based on Customer Sentiment and Agent Empathy. This allows for a more targeted and insightful QA process, ensuring...
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š£ Release: Translation to English button
Weāre excited to announce a new feature that makes communication even easier! With our latest update, you can now easily translate emails, chats, or phone calls to English with just one click. This...
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š£ Release: Raw Metrics Export Functionality
Weāre excited to introduce a new feature that allows you to easily export raw metrics data directly from Kaizo. š This new functionality is available in theĀ Scorecard HouseĀ and offers a simple and ...
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š£ Release: Calibration
We're thrilled to share some fantastic updates with you! Consistency in QA evaluations is key to delivering top-notch customer support. Enter theĀ CalibrationĀ featureāa powerful tool š ļø that aligns ...
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How to install Kaizo - Salesforce
To install the Kaizo app follow these steps: Please note: For installation of Kaizo, please contact your SF Administrator or the user with the right permissions. The following permissions are neede...
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š£ Release: QA Challenges View
Weāre excited to announce the new QA Challenges tab in the QA House, designed to streamline the management and resolution of QA challenges. Now, QA teams can easily track which agents and QA Expert...