📣 Release: Company Insights & Filters

Smarter Insights, Better Decisions – New QA Dashboard Updates! 🧠📊

We’ve just rolled out some exciting enhancements to help you get even more value from your QA data! 🚀

With better insights and new filtering options, understanding what’s happening in your support operations just got a whole lot easier.

What’s New?

🔹 Company Insights
Now you can see high-level trends and performance metrics across your entire company, making it easier to spot patterns, compare teams, measure impact, and take action at scale.

🔹 CSAT Filter 
You can now filter QA Insights by CSAT scores for a deeper correlation between customer satisfaction and quality. 💡

👉 Note: CSAT data is only available from this June onward. This means the filter may not work properly if you select a date range before that. If you’d like us to replay your historical stream too, just let us know — we’re happy to do it on demand!

🔹 New On-Demand Filters
Gain more control over your QA views with flexible filters. Understand the why behind your QA results. We've introduced Root Cause tracking for rated tickets, helping you dig deeper into what’s driving issues — whether it's a process gap, product friction, or training need.

These updates are designed to give you a 360° view of your QA outcomes, helping you focus efforts where they matter most.