Gloria Szabó
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Articles
Recent activity by Gloria Szabó-
Prepare for a 1:1 meeting
It's important to always stay in contact and clearly communicate with your team mates. Apart from the group meetings, where you can announce any updates or team achievements, you would also benefit...
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Coaching Card overview
After setting up all the tools inside Kaizo, giving Missions to your agents and figuring out where to check productivity, the next step that you will need to take is improving communication with yo...
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Coaching overview
Streamlining Coaching for Efficient Results Coaching often becomes overwhelming when juggling multiple tools and spreadsheets to deliver timely and constructive feedback. Weekly tasks, such as prep...
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How can coaching help my agents to become CS champions?
When managing a large team of agents, it's crucial to engage in regular 1:1 meetings with each team member. These sessions provide a secure space for both team leads and agents to focus on individu...
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📣 Release: KQA for Salesforce
We’re thrilled to introduce Kaizo Quick Access (KQA), a feature designed to save you time, keep you in the loop, and help you work more efficiently in Salesforce. With KQA, you can access key Kaizo...
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Mission Set-up
Let's dive into how to set up missions for your team on a weekly basis! How to set up missions As a Team Lead, you have the ability to create Missions for your team from the Mission Center. You c...
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How can Kaizo help improve the performance of my team?
Now, when everything is set up, let's see how all these tools can help your team improve their performance outcomes! In order to improve the performance of your team, it is crucial to follow a simp...
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Coaching Card creation
Coaching Cards are the best tool inside Kaizo for Team Lead and Agent communication. Enabling you to leave appreciation notes, set individual tasks, and improve performance — Coaching Cards make an...
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Insights Dashboard
The Insights dashboard is your go-to tool for understanding how your team or individual agents are performing based on their Quality results. Let’s explore the key insights it offers to help you st...
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Company Scorecard overview
The Company Scorecard will help you quickly get an overview of the whole company's performance and spot opportunities for improvement on a company level. With Kaizo's Company Scorecard, you will: ...