Gloria Szabó
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Articles
Recent activity by Gloria Szabó-
Data Processing Terms (DPT)
Kaizo's Data Processing Terms (DPT) are an integral part of Kaizo's Terms & Conditions (Section 7). It controls how Kaizo acts as a data processor on your behalf. As soon as you accept Kaizo's Term...
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User does not have enough permissions
If you come across the message below while trying to install Kaizo, it indicates that your Salesforce role doesn't have enough permissions to do the installation. Please, contact your Salesforce ...
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📣 Release: Onboarding flow
Are you new to the Kaizo Platform and the tools we offer? Or maybe you are an existing customer but your team recently got bigger? Do you have difficulties understanding how our Platform works a...
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📣 Release: Permission to QA rate tickets
Quality Assurance is a vital part of any business and Customer Support is not an exception. You want to make sure that the agents who represent your company keep the company's standards high — tha...
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📣 Release: Incidents Behind Missions
Do your agents feel special when receiving a new Mission for the week? 🕵🏽♀️ Are they excited to upgrade their ninja after every completed Mission? 🥷🏼 Do you believe that Missions help your team's ...
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📣 Update: QA result Export with the extra Brand field
The QA rating feature is a tool that is used every day by the QA department. It is very important to keep track of rated cases and results. While at the moment QA Experts have a chance to Export th...
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📣 Release: AI Missions
What can an average person do in 30min? A lot, right?! Imagine how much more a Team Lead can do during the same 30min — a 1:1 Coaching session with an agent, report on some results, or even hold a ...
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📣 Update: More Productivity Metrics inside the Scorecard
The holiday season is coming and your teams need to be ready for the rush! 🦸🏼♂️ Now more than ever, team leads need to ensure that their agents are productive, efficient, and super motivated to ta...
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📣 Update: New QA scorecard concept
Did you know that more than 80% of our clients use the QA tool on a daily basis? Because of this, optimizing our QA solution has become our top priority. We are happy to present you with our brand-...
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📣 Release: QA Insights Dashboard - new release!
The QA review process is crucial for any business but it means nothing if the post-QA process is incomplete. After doing the QA rating it is important to review, drill into, and understand the res...