Gloria Szabó
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Recent activity by Gloria Szabó-
📣 Explore 7 Tiny Giants: App Enhancements!
We're thrilled to unveil a series of empowering updates that are set to support the way you manage and analyze your agents' performance 🤩 1. Permissions Control on Challengers Now, Admins have th...
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📣 Update: New Improvements to the Team Scorecard!
Teams Scorecard: Enhanced View of Metrics & Channels Similar to the layout in Agent Scorecards, the dropdown menus in the Team Scorecard now organize metrics and channels into their relevant grou...
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📣 Samurai Update: Improved QA feedback
✍️ Personalized and Concise Notes We're happy to introduce the new and improved Auto QA Notes- Now, Auto QA notes are personalized and much shorter, mirroring the concise and personalized communi...
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📣 Update: Enhancements in Missions
🔍 Visibility to Mission Progress and Incidents Previously, you could only view the progress and incidents of your Agent's activated Missions. With our latest update, you can now access mission prog...
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📣 Release: Company Scorecard
The Company Scorecard will help you quickly get an overview of your company's overall performance by examining the performance of all your teams, and it will allow you to spot opportunities for imp...
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📣 Update: Time zone selector in Agent Scorecard
This time it's a quick one: we have upgraded you Agent Scorecard. From now on, you can adjust the Scorecard based on the time zone of each individual agent. You'll find this feature in the top rig...
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📣 Update: Claude 3 and GPT-4o are now available for Kaizo users!
Kaizo is AI model-agnostic, our commitment to innovation drives us to provide users with the best and latest AI models available on the market today. And so we are happy to announce the integ...
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📣 Release: QA Challenge
Agents sometimes feel their QA ratings don't accurately reflect their performance and may seek clarification or contest the review. Previously, managing these disputes required inefficient work...
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📣 Release: AI Coaching
Our new AI Coaching feature transforms team support by providing personalized, data-driven insights that scale seamlessly. With AI Coaching, every agent receives the attention they deserve, no matt...
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📣 Release: AutoPilot
We’re thrilled to introduce AutoPilot, a revolutionary feature that automates QA evaluations for up to 100% of resolved cases in real-time—completely hands-free. With AutoPilot, QA teams can focus ...