Gloria Szabó
- Total activity 268
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 133
Articles
Recent activity by Gloria Szabó-
📣 Release: QA Insights - Root Cause Dashboard
While it is important to understand the quality results of your team and individual agents, you still need to know how to improve these results and what are your biggest opportunity points. A newl...
-
📣 Release: Case filtering for QA rating
Having too much data in front of you isn't always beneficial. You can get lost, focus attention on unimportant details, and miss crucial information entirely. But what if we could narrow down ou...
-
📣 Update: Updated style and Performance Metrics right inside the case window
To assess the agent's support quality in a case, it's not always enough to rely solely on message content. Checking case details, and relevant productivity metrics can provide valuable insights int...
-
📣 Samurai Release: Customer Sentiment and Agent Empathy Score Metrics
Imagine having AI-powered support to analyze and assess your agents' cases, providing insights on both Customer Sentiment and Agent Empathy Scores within the messages and conversations. Sounds enti...
-
📣 Samurai Update: Highlighted negative sentiment and empathy in messages
Recently released Customer Sentiment and Agent Empathy Score metrics provide valuable insights into how the case went. However, it's important to determine the basis of these results. To easily ide...
-
📣 Samurai Release: AI Summary
In the ever-evolving landscape of QA, time is of the essence. QA raters and Team Leads are tasked with the crucial responsibility of assessing cases, understanding their context, and providing valu...
-
📣 Release: Arena, gamification and a new navigation!
Can you believe it?! The Arena has reopened! 🎉 [Kaizo Village with highlighted Arena] Whether you're a Team Lead or an agent, check out your team's achievements. See the levels reached by each t...
-
📣 Update: 6 small but empowering changes
We're thrilled to unveil a series of dynamic updates that are set to support the way you manage and analyze performance: Ensure that each team receives the appropriate QA Scorecard:Develop the...
-
📣 Samurai Release: Auto QA feature
Exciting news for our External Samurai users – Auto QA has landed! This cool feature is like having a superhero for your quality evaluations.🦸🏽 Auto QA Makes It Easy! Say goodbye to the days of ch...
-
📣 Release: Case filtering on the QA Scorecard level
Refine the cases to QA-rate per each QA Scorecard created in Kaizo! 🔥 Whether you have a "Phone Call", "Compliance" or "Negative CSAT" QA Scorecard, Kaizo will give you only relevant cases to be ev...