Gloria Szabó
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Articles
Recent activity by Gloria Szabó-
📣 Release: QA Challenges View
We’re excited to announce the new QA Challenges tab in the QA House, designed to streamline the management and resolution of QA challenges. Now, QA teams can easily track which agents and QA Expert...
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📣 Release: Raw Metrics Export Functionality
We’re excited to introduce a new feature that allows you to easily export raw metrics data directly from Kaizo. 📝 This new functionality is available in the Scorecard House and offers a simple and ...
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📣 Release: Translation to English button
We’re excited to announce a new feature that makes communication even easier! With our latest update, you can now easily translate emails, chats, or phone calls to English with just one click. This...
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📣 Release: Calibration
We're thrilled to share some fantastic updates with you! Consistency in QA evaluations is key to delivering top-notch customer support. Enter the Calibration feature—a powerful tool 🛠️ that aligns ...
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📣 Release: QA Calibration Insights Dashboard
We’re excited to introduce the QA Calibration Insights Dashboard — a powerful tool designed to help you track the match rate of calibration sessions for every participant. This feature provides val...
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📣 Release: IQS Adherence Heatmap
We’re excited to roll out the IQS Adherence Heatmap, a new feature that provides a clear view of how well criteria are being met based on percentage data. 📈 You can now track adherence for a spe...
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📣 Release: Agent Empathy and Customer Sentiment metric filter
We’re thrilled to introduce a powerful new feature that helps you evaluate cases based on Customer Sentiment and Agent Empathy. This allows for a more targeted and insightful QA process, ensuring t...
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📣 Release: QA Experts Insights
We’re excited to share a brand new way to track and analyze the performance of your QA Experts with the QA Experts Insights feature in Kaizo! With this powerful tool, you can easily see how many ev...
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📣 Release: QA Assignments
We’re excited to introduce a new feature that will streamline your QA processes: QA Assignments. 🚀 This feature allows you to define a schedule for QA tasks, ensuring that QA Experts are informed a...
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📣 Release: Multilingual AI Coaching Cards
We’re thrilled to announce a major upgrade to Kaizo: Multilingual AI Coaching Card Support! 🎉 As part of our ongoing commitment to make Kaizo as versatile and accessible as possible, you can now ge...